Legal & Compliance
Returns Policy
Eligibility for Returns
Given the nature of research-use-only materials, returns are considered on a case-by-case basis and are generally limited to unopened, unused items reported within [Return Window — Verify With Client] of delivery.
Non-Returnable Items
For quality and integrity reasons, opened, used, or improperly stored research materials are not eligible for return. Materials that require temperature-controlled handling may carry additional restrictions, [Cold-Chain Return Terms — Verify With Client].
Return Process
To request a return, contact CDX Compounds using the details below with your order reference and the reason for the request. A team member will confirm eligibility and next steps before any item is shipped back.
Refunds
Approved refunds are issued to the original payment method within [Refund Timeline — Verify With Client] business days of the returned item being received and inspected.
Damaged or Incorrect Orders
If an order arrives damaged or does not match what was ordered, contact us within [Reporting Window — Verify With Client] of delivery so we can arrange a replacement or refund.
Cancellations
Orders may be canceled prior to shipment by contacting CDX Compounds directly. Once an order has shipped, standard return terms above apply.
Contact Us
To start a return or ask a question about this policy, contact chasedockery22@gmail.com or +1 815-375-4929.
Draft template. Return windows, refund timelines, and handling terms marked above are placeholders pending confirmation from CDX Compounds, and this page should be reviewed by qualified legal counsel before the site is published live.